It’s finals week for the US Open, one of the most celebrated sports events in the world. Tennis is my favorite sport to watch as…
There’s no denying it: in today’s interconnected world, Application-to-Person (A2P) SMS notifications have become an integral part of our daily lives. Whether it’s receiving crucial…
In today’s fast-paced and ever-evolving world of technology, failure is inevitable. Organizations should embrace failure as a learning opportunity for how to build and deliver…
For technical teams, the findings from DORA provide a model for measuring and improving performance. With almost a decade of data gathered from more than…
The PagerDuty REST API provides 200+ endpoints for users to programmatically access objects and workflows in the PagerDuty platform. Teams leverage these APIs to streamline…
Seems like everyone has watched or is watching “The Last of Us.” This show is based on a video game of the same name. It…
More data for data’s sake doesn’t help anyone. What organizations need is more information–actionable insight. With data coming from incoming streams of events and alerts,…
Budgets in IT departments are tight these days, so proving a return on investment is essential for justifying or expanding a project. The good news…
How many of us can say with confidence that we know a tool inside and out? If you’re like most, you probably use just a…
As a busy executive, taking time to attend an event and listen to sessions is a luxury. And yet, I know that many of my…
If you’re familiar with PagerDuty, you probably associate it with alerts about technical services behaving in ways they shouldn’t. Maybe you yourself have been notified…
| In Best Practices & Insights, DevOps, Incident Management & Response, Mobile, Modern Incident Response, On-Call Life, Product
We know our customers rely on PagerDuty as the backbone of critical real-time operations, so we want to make sure each and every enhancement helps…
From a single on-call engineer hopping online to resolve a problem, to a massive cross-team effort that brings in even the most senior technical leadership…
You may have heard of Round Robin Scheduling before and thought to yourself, is this right for my team? Understanding how Round Robin Scheduling can…
Most support organizations today adopt some form of the traditional tiered support model. It is one that is based on a process of escalations and…
Within DevOps, we talk a lot about the on-call process—but what about the human side of being on-call? For example, what are effective ways of…
When we asked how technology leaders are feeling about increased pressure on digital services, they reported that, unsurprisingly, their investments in digital have grown. In…
Complex incidents are both exhausting and commonplace. In this case, incidents that I am referring to as “complex” are incidents that involve multiple, disparate, notifications…