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Press Release

PagerDuty Announces Fourth Quarter and Full Year Results for Fiscal 2020

Fourth quarter revenue increased 36% year-over-year to a record $45.9 million

Over 12,700 customers now using PagerDuty to power their digital transformations

Third consecutive quarter of positive Operating Cash Flow

 

SAN FRANCISCO – March 18, 2020 – PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced financial results for the fourth quarter and full year of fiscal 2020 ended January 31, 2020.

“We are pleased to report a strong end to the year for PagerDuty, with a 36% year-on-year revenue increase to $45.9 million for the quarter and a 41% year-on-year revenue increase to $166.4 million for the fiscal year. We have also recently surpassed an important milestone with over 500,000 users. This speaks to the value that PagerDuty has within an organization and the wide appeal of our offering. Additionally, we are still in the early stages of a large and growing addressable market for Digital Operations Management, which we estimate at $100 billion,” said Jennifer Tejada, CEO at PagerDuty.

Fourth Quarter Fiscal 2020 Financial Highlights

  • Revenue: Total revenue was $45.9 million, up 36% year-over-year.
  • Gross Margin: GAAP gross marginwas 86.2%. Non-GAAP gross margin was 86.7% compared to Non-GAAP gross margin of 85.9% in the fourth quarter of fiscal 2019.
  • Operating Loss: GAAP operating loss was $11.8 million, or GAAP operating margin of negative 25.6%, compared to a $6.4 million loss, or GAAP operating margin of negative 19.0%, in the fourth quarter of fiscal 2019. Non-GAAP operating loss was $3.9 million, or non-GAAP operating margin of negative 8.6%, compared to a $3.2 million loss, or non-GAAP operating margin of negative 9.5%, in the fourth quarter of fiscal 2019.
  • Net Loss: GAAP net loss was $10.4 million, compared to $6.2 million in the fourth quarter of fiscal 2019. GAAP net loss per share was $0.14, compared to $0.28 in the fourth quarter of fiscal 2019. Non-GAAP net loss was $2.6 million, compared to $3.0 million in the fourth quarter of fiscal 2019. Non-GAAP net loss per share was $0.03, compared to $0.14 in the fourth quarter of fiscal 2019.
  • Cash Flow: Net cash provided by operations was $1.8 million, or 3.9% of revenue, compared to net cash provided by operations of $0.6 million, or 1.9% of revenue, in the fourth quarter of fiscal 2019. Free cash flow was negative $0.2 million, or 0.4% of revenue, compared to negative $0.2 million, or 0.6% of revenue, in the fourth quarter of fiscal 2019.
  • Cash and Cash Equivalents and Investments were $351.4 millionas of January 31, 2020.

Full Year Fiscal 2020 Financial Highlights

  • Revenue: Total revenue was $166.4 million, up 41% year-over-year.
  • Gross Margin: GAAP gross marginwas 85.2%. Non-GAAP gross margin was 85.8% compared to Non-GAAP gross margin of 85.6% for fiscal 2019.
  • Operating Loss: GAAP operating loss was $55.6 million, or GAAP operating margin of negative 33.4%, compared to a $42.3 million loss, or GAAP operating margin of negative 35.9%, for fiscal 2019. Non-GAAP operating loss was $28.4 million, or non-GAAP operating margin of negative 17.0%, compared to a $17.0 million loss, or non-GAAP operating margin of negative 14.5%, for fiscal 2019.
  • Net Loss: GAAP net loss was $50.3 million, compared to $40.7 million for fiscal 2019. GAAP net loss per share was $0.77, compared to $1.90 for fiscal 2019. Non-GAAP net loss was $23.1 million, compared to $15.4 million for fiscal 2019. Non-GAAP net loss per share was $0.35, compared to $0.72 for fiscal 2019.
  • Cash Flow: Net cash used in operations was $0.2 million, or 0.1% of revenue, compared to net cash used in operations of $5.6 million, or 4.8% of revenue, for fiscal 2019. Free cash flow was negative $5.3 million, or 3.2% of revenue, compared to negative $9.7 million, or 8.3% of revenue, for fiscal 2019.

The section titled “Non-GAAP Financial Measures” below contains a description of the non-GAAP financial measures and reconciliations between historical GAAP and non-GAAP information.

Recent Highlights

  • Leadership team bolstered: During the last quarter, Joe Militello joined as the Company’s new Chief People Officer. We also welcomed Sameer Dholakia, Twilio SendGrid CEO, to the PagerDuty Board of Directors.
  • Customer Growth: PagerDuty had over 12,700 customers as of January 31, 2020. New and expansion customers include Vanguard, Shopify, TripActions, WPP, Snowflake, Peloton, American Express and Bill.com.
  • Product Innovation: We made significant improvements to our Service Directory which was launched at Summit in September of 2019. Our searchable Service Directory creates a designated place for customers to go to for a wealth of important service-related information. Our recent improvements vastly improve the user interface, making the information customers need easy to access. This functionality becomes particularly critical as organizations scale, more services and micro services are created, and new individuals are brought into the team. With Service Directory, PagerDuty brings all these critical elements together so teams can take a service approach to real-time work in a single intuitive, consumer experience across web and mobile.
  • Platform Expansion: Our initial integration with Salesforce Service Cloud helped break down the walls between development and customer service teams by allowing incidents to be proactively shared with customer service teams. The integration also links incidents with customer cases in Salesforce. With our most recent enhancement to this integration, our customers can now easily integrate with other Salesforce clouds including Marketing Cloud, Commerce Cloud, Quip and more. Integrations like these are more important than ever in that they allow our customers to easily integrate PagerDuty into their preferred way of working.

Financial Outlook

For the first quarter of fiscal 2021, PagerDuty currently expects:

  • Total revenue of $48.0 million - $49.0 million, representing a growth rate of 29% - 31% year-over-year
  • Non-GAAP net loss per share of $0.09 - $0.08, assuming approximately 78 million shares

For the full fiscal year 2021, PagerDuty currently expects:

  • Total revenue of $208.0 million - $213.0 million, representing a growth rate of 25% - 28% year-over-year
  • Non-GAAP net loss per share of $0.31 - $0.25, assuming approximately 79 million shares

These statements are forward-looking and actual results may differ materially. Please refer to the Forward-Looking Statements safe harbor below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

PagerDuty has not reconciled its expectations as to non-GAAP net loss per share to GAAP net loss per share because certain items are out of its control or cannot be reasonably predicted. Accordingly, a reconciliation for forward-looking non-GAAP net loss per share is not available without unreasonable effort.

Conference Call Information:

PagerDuty will host a conference call and live webcast for analysts and investors at 2:00 p.m. Pacific Time on March 18, 2020. This news release with the financial results will be accessible from PagerDuty’s website at investor.pagerduty.com prior to the conference call. Interested parties can access the call by dialing (833) 247-5863 or (647) 689-4233 for callers outside North America, and using the conference ID 7195588.

A live webcast of the conference call will be accessible from the PagerDuty investor relations website at investor.pagerduty.com. A telephonic replay of the conference call will be available through April 1, 2020 and may be accessed by dialing (800) 585-8367 or (416) 621-4642 for callers outside North America, and using the conference ID: 7195588.

Supplemental Financial and Other Information:

Supplemental financial and other information can be accessed through PagerDuty’s investor relations website at investor.pagerduty.com. PagerDuty uses the investor relations section on its website as the means of complying with its disclosure obligations under Regulation FD. Accordingly, we recommend that investors should monitor PagerDuty’s investor relations website in addition to following PagerDuty’s press releases, SEC filings, social media, including PagerDuty’s Twitter account (twitter.com/pagerduty), the Twitter account @jenntejada and Facebook page (facebook.com/pagerduty), and public conference calls and webcasts.

Non-GAAP Financial Measures:

This press release and the accompanying tables contain the following non-GAAP financial measures: non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating loss, non-GAAP operating margin, non-GAAP net loss, non-GAAP net loss per share, and free cash flow.

PagerDuty believes that non-GAAP financial measures, when taken collectively, may be helpful to investors because they provide consistency and comparability with past financial performance and can assist in comparisons with other companies, some of which use similar non-GAAP financial measures to supplement their GAAP results. The non-GAAP financial information is presented for supplemental informational purposes only, and should not be considered a substitute for financial information presented in accordance with GAAP, and may be different from similarly-titled non-GAAP measures used by other companies.

The principal limitation of these non-GAAP financial measures is that they exclude significant expenses and income that are required by GAAP to be recorded in PagerDuty’s financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by PagerDuty’s management about which expenses and income are excluded or included in determining these non-GAAP financial measures. A reconciliation is provided below for each historical non-GAAP financial measure to the most directly comparable financial measure presented in accordance with GAAP.

PagerDuty defines non-GAAP operating loss as GAAP loss from operations excluding stock-based compensation expense and non-cash charitable contribution expense. PagerDuty defines non-GAAP net loss (which is used in calculating non-GAAP net loss per share) as GAAP net loss excluding stock-based compensation expense and non-cash charitable contribution expense. There are a number of limitations related to the use of these non-GAAP measures as compared to GAAP operating loss and net loss, including that the non-GAAP measures exclude stock-based compensation expense, which has been, and will continue to be for the foreseeable future, a significant recurring expense in PagerDuty’s business and an important part of its compensation strategy.

PagerDuty defines free cash flow as net cash provided by (used in) operating activities, less cash used for purchases of property and equipment and capitalized internal-use software. In addition to the reasons stated above, PagerDuty believes that free cash flow is useful to investors as a liquidity measure because it measures PagerDuty’s ability to generate or use cash in excess of its capital investments in property and equipment to enhance the strength of its balance sheet and further invest in its business and potential strategic initiatives. PagerDuty uses free cash flow in conjunction with traditional GAAP measures as part of its overall assessment of its liquidity, including the preparation of PagerDuty’s annual operating budget and quarterly forecasts, to evaluate the effectiveness of its business strategies, and to assess its liquidity.

There are a number of limitations related to the use of free cash flow as compared to net cash provided by (used in) operating activities, including that free cash flow includes capital expenditures, the benefits of which are realized in periods subsequent to those when expenditures are made.

PagerDuty encourages investors to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, which it includes in press releases announcing quarterly financial results, including this press release, and not to rely on any single financial measure to evaluate PagerDuty’s business.

Please see the reconciliation tables at the end of this release for the reconciliation of GAAP and non-GAAP results.

Forward-Looking Statements:

This press release contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our GAAP and non-GAAP guidance for the fourth fiscal quarter and full fiscal 2020 and financial outlook and market positioning. Words such as “expect,” “anticipate,” “should,” “believe,” “hope,” “target,” “project,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “might,” “could,” “intend,” “shall” and variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in our Form 10-Q filed with the Securities and Exchange Commission (SEC) on December 6, 2019. Additional information will be made available in our annual report on Form 10-K for the fiscal year ended January 31, 2020 and other filings and reports that we may file from time to time with the SEC. In particular, the following risks and uncertainties, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: our ability to achieve and maintain future profitability, our ability to attract new customers and retain and sell additional functionality and services to our existing customers, our ability to sustain and manage our growth, our dependence on revenue from a single product, our ability to compete effectively in an increasingly competitive market, and general market, political, economic, and business conditions.

Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers including GE, Vodafone, Box, and American Eagle Outfitters. To learn more and try PagerDuty for free, visit www.pagerduty.com. Follow our blog and connect with us on Twitter, LinkedIn, YouTube and Facebook.

PagerDuty, Inc.

Consolidated Statements of Operations and Comprehensive Loss

(in thousands, except per share data)

(unaudited)

Three Months Ended January 31,

Year Ended January 31,

2020

2019

2020

2019

Revenue

$

45,926

$

33,830

$

166,351

$

117,823

Cost of revenue(1)

6,353

4,859

24,579

17,255

Gross profit

39,573

28,971

141,772

100,568

Operating expenses:

Research and development(1)

13,851

8,757

49,011

38,858

Sales and marketing(1)

24,972

16,709

97,350

64,060

General and administrative(1)

12,506

9,919

50,970

39,971

Total operating expenses

51,329

35,385

197,331

142,889

Loss from operations

(11,756

)

(6,414

)

(55,559

)

(42,321

)

Interest income

1,409

653

5,692

1,249

Other income, net

(143

)

(55

)

203

1,032

Loss before benefit from (provision for) income taxes

(10,490

)

(5,816

)

(49,664

)

(40,040

)

Benefit from (provision for) income taxes

50

(391

)

(675

)

(701

)

Net loss

$

(10,440

)

$

(6,207

)

$

(50,339

)

$

(40,741

)

Comprehensive income

Unrealized gain on investments

187

137

Total other comprehensive loss

$

(10,253

)

$

(6,207

)

$

(50,202

)

$

(40,741

)

Net loss per share, basic and diluted

$

(0.14

)

$

(0.28

)

$

(0.77

)

$

(1.90

)

Weighted-average shares used in calculating net loss per share, basic and diluted

77,165

21,957

65,544

21,410

(1) Includes stock-based compensation expense and non-cash charitable contribution expense as follows (in thousands, unaudited):

Three Months Ended January 31,

Year Ended January 31,

2020

2019

2020

2019

Cost of revenue

$

245

$

80

$

1,018

$

282

Research and development

1,807

491

5,566

8,171

Sales and marketing

2,839

1,018

8,924

3,982

General and administrative(1)

2,922

1,627

11,697

12,860

Total

$

7,813

$

3,216

$

27,205

$

25,295

(1) Stock-based compensation expense above includes $6.2 million of non-cash charitable contribution expense in the fiscal year ended January 31, 2019.

PagerDuty, Inc.

Consolidated Balance Sheets

(in thousands)

(unaudited)

As of January 31,

As of January 31,

2020

2019

Assets

Current assets:

Cash and cash equivalents

$

124,024

$

127,875

Accounts receivable, net of allowance for doubtful accounts of $810 and $2,360 as of January 31, 2020 and January 31, 2019, respectively

37,128

33,538

Investments, current

227,375

Deferred contract costs, current

9,301

6,002

Prepaid expenses and other current assets

7,163

5,422

Total current assets

404,991

172,837

Property and equipment, net

12,369

5,772

Deferred contract costs, non-current

16,387

11,470

Other assets

1,651

7,155

Total assets

$

435,398

$

197,234

Liabilities, redeemable convertible preferred stock and stockholders’ equity (deficit)

Current liabilities:

Accounts payable

$

6,434

$

7,657

Accrued expenses and other current liabilities

7,197

7,145

Accrued compensation

13,911

10,050

Deferred revenue, current

87,490

63,957

Total current liabilities

115,032

88,809

Deferred revenue, non-current

5,079

147

Other liabilities

7,349

4,185

Total liabilities

127,460

93,141

Redeemable convertible preferred stock

173,023

Stockholders’ equity (deficit):

Common stock

Additional paid-in-capital

487,008

59,938

Accumulated other comprehensive income

137

Accumulated deficit

(179,207

)

(128,868

)

Total stockholders’ equity (deficit)

307,938

(68,930

)

Total liabilities, redeemable convertible preferred stock and stockholders’ equity (deficit)

$

435,398

$

197,234

PagerDuty, Inc.

Consolidated Statements of Cash Flows

(in thousands)

(unaudited)

Three Months Ended January 31,

Year Ended January 31,

2020

2019

2020

2019

Cash flows from operating activities

Net loss

$

(10,440

)

$

(6,207

)

$

(50,339

)

$

(40,741

)

Adjustments to reconcile net loss to net cash used in operating activities:

Depreciation and amortization

662

438

2,337

1,692

Amortization of deferred contract costs

2,281

1,440

7,780

4,495

Stock-based compensation

7,813

3,216

27,205

19,078

Warrant issued in conjunction with charitable contribution

6,217

Other

52

776

(331

)

1,440

Changes in operating assets and liabilities:

Accounts receivable

(7,934

)

(9,219

)

(3,601

)

(15,464

)

Deferred contract costs

(5,051

)

(4,885

)

(15,996

)

(13,809

)

Prepaid expenses and other assets

2,752

(466

)

(2,112

)

(2,914

)

Accounts payable

276

1,037

(1,110

)

1,356

Accrued expenses and other liabilities

1,204

(196

)

3,668

1,931

Accrued compensation

(1,758

)

2,336

3,861

5,176

Deferred revenue

11,945

12,358

28,465

25,935

Net cash provided by (used in) operating activities

1,802

628

(173

)

(5,608

)

Cash flows from investing activities

Purchases of property and equipment

(1,984

)

(652

)

(5,174

)

(3,730

)

Capitalized internal-use software costs

(165

)

(389

)

Purchases of held-to-maturity investments

(45,736

)

Proceeds from maturities of held-to-maturity of investments

9,000

17,950

Purchases of available-for-sale investments

(91,404

)

(224,110

)

Proceeds from maturities of available-for-sale investments

25,000

25,000

Net cash used in investing activities

(59,388

)

(817

)

(232,070

)

(4,119

)

Cash flows from financing activities

Proceeds from issuance of redeemable convertible preferred stock, net of issuance costs

89,819

Proceeds from initial public offering, net of underwriters' discounts and commissions

220,086

Payments of costs related to initial public offering

(342

)

(445

)

(5,945

)

(445

)

Proceeds from repayment of promissory note

515

Proceeds from issuance of common stock upon exercise of stock options

1,437

220

7,187

1,525

Proceeds from Employee Stock Purchase Program

4,117

4,117

Proceeds from early exercised stock options, net of repurchases

(7

)

2,227

Proceeds from issuance of common stock upon exercise of warrant

473

Employee payroll taxes paid related to net share settlement of restricted stock units

(2

)

(16

)

Net cash provided by (used in) financing activities

5,210

(232

)

225,944

93,599

Net (decrease) increase in cash, cash equivalents, and restricted cash

(52,376

)

(421

)

(6,299

)

83,872

Cash, cash equivalents, and restricted cash at beginning of year

176,400

130,744

130,323

46,451

Cash, cash equivalents, and restricted cash at end of year

$

124,024

$

130,323

$

124,024

$

130,323

PagerDuty, Inc.

Reconciliation of GAAP to Non-GAAP Data

(in thousands, except percentages and per share data)

(unaudited)

Three Months Ended January 31, 2020

GAAP

Stock-based
Compensation

Non-GAAP

Cost of revenue

$

6,353

$

(245

)

$

6,108

Gross profit

39,573

245

39,818

Gross margin

86.2

%

0.5

%

86.7

%

Operating expenses:

Research and development

13,851

(1,807

)

12,044

Sales and marketing

24,972

(2,839

)

22,133

General and administrative

12,506

(2,922

)

9,584

Operating loss

(11,756

)

7,813

(3,943

)

Operating margin

(25.6

)%

17.0

%

(8.6

)%

Net loss

$

(10,440

)

$

7,813

$

(2,627

)

Net loss per share

$

(0.14

)

$

(0.03

)

Three Months Ended January 31, 2019

GAAP

Stock-based
Compensation

Non-GAAP

Cost of revenue

$

4,859

$

(80

)

$

4,779

Gross profit

28,971

80

29,051

Gross margin

85.6

%

0.2

%

85.9

%

Operating expenses:

Research and development

8,757

(491

)

8,266

Sales and marketing

16,709

(1,018

)

15,691

General and administrative

9,919

(1,627

)

8,292

Operating loss

(6,414

)

3,216

(3,198

)

Operating margin

(19.0

)%

9.5

%

(9.5

)%

Net loss

$

(6,207

)

$

3,216

$

(2,991

)

Net loss per share

$

(0.28

)

$

(0.14

)

PagerDuty, Inc.

Reconciliation of GAAP to Non-GAAP Data

(in thousands, except percentages and per share data)

(unaudited)

Year Ended January 31, 2020

GAAP

Stock-based
Compensation

Non-GAAP

Cost of revenue

$

24,579

$

(1,018

)

$

23,561

Gross profit

141,772

1,018

142,790

Gross margin

85.2

%

0.6

%

85.8

%

Operating expenses:

Research and development

49,011

(5,566

)

43,445

Sales and marketing

97,350

(8,924

)

88,426

General and administrative

50,970

(11,697

)

39,273

Operating loss

(55,559

)

27,205

(28,354

)

Operating margin

(33.4

)%

16.4

%

(17.0

)%

Net loss

$

(50,339

)

$

27,205

$

(23,134

)

Net loss per share

$

(0.77

)

$

(0.35

)

Year Ended January 31, 2019

GAAP

Stock-based
Compensation(1)

Non-GAAP

Cost of revenue

$

17,255

$

(282

)

$

16,973

Gross profit

100,568

282

100,850

Gross margin

85.4

%

0.2

%

85.6

%

Operating expenses:

Research and development

38,858

(8,171

)

30,687

Sales and marketing

64,060

(3,982

)

60,078

General and administrative

39,971

(12,860

)

27,111

Operating loss

(42,321

)

25,295

(17,026

)

Operating margin

(35.9

)%

21.5

%

(14.5

)%

Net loss

$

(40,741

)

$

25,295

$

(15,446

)

Net loss per share

$

(1.90

)

$

(0.72

)

(1) Stock-based compensation expense above includes $6.2 million of non-cash charitable contribution expense in the fiscal year ended January 31, 2019.

______________

Note: Certain figures in the tables above may not sum due to rounding.

PagerDuty, Inc.

Reconciliation of GAAP to Non-GAAP Financial Measures

(in thousands, except percentages and per share data)

(unaudited)

Free Cash Flow

Three Months Ended January 31,

Year Ended January 31,

2020

2019

2020

2019

Net cash provided by (used in) operating activities

$

1,802

$

628

$

(173

)

$

(5,608

)

Less:

Purchases of property and equipment

(1,984

)

(652

)

(5,174

)

(3,730

)

Capitalization of internal-use software

(165

)

(389

)

Free cash flow

$

(182

)

$

(189

)

$

(5,347

)

$

(9,727

)

Net cash used in investing activities

$

(59,388

)

$

(817

)

$

(232,070

)

$

(4,119

)

Net cash provided by financing activities

$

5,210

$

(232

)

$

225,944

$

93,599

Free cash flow margin

(0.4

)%

(0.6

)%

(3.2

)%

(8.3

)%

 

 


Investor Relations Contact:
Stacey Finerman
investor@pagerduty.com