Today, IT leadership often finds out about customer-impacting issues reactively. And once they are aware of a critical disruption, they are typically forced to use manual methods to provide information and context between technical responders and the business. As operational models have evolved dramatically to support greater ownership and innovation, the difficulty of aligning technical services and issues to business outcomes becomes more and more challenging. Teams need a solution that keeps up with the pace of change and gives everyone a shared view into what affects shared business outcomes.

PagerDuty Visibility is the only solution that addresses these needs by offering unique, comprehensive situational awareness into the impact of incidents while they are occurring, in context of ownership, resolution status, and more. This product extends the PagerDuty platform to provide IT leaders, technical responders, and business owners a shared, real-time view into operational health and business impact. By aligning teams and driving prioritization of the things that have the greatest business impact, PagerDuty Visibility turns insight into action in real-time to drive business results.