PagerDuty Logo
Free Webinar

Making An Enduring Shift From Project-to-Product: IT Organizational Change in a Post-COVID Era

One of the most enduring changes from what was supposed to be a “temporary” pandemic — now going on for nearly two years — has been the acceleration of IT organizational model change from “project-oriented” thinking to a “product-oriented” model. This change is bringing about improved outcomes through transforming the ownership, staffing, and operating model of IT organizations. Early adopters of these approaches have often reaped great benefits but have also encountered headwinds, as traditional methods for measuring IT success often don’t apply. Join Damon Edwards, Senior Director of Product Management at PagerDuty, in conversation with guest speaker Charles Betz, Principal Analyst with Forrester Research, as they discuss this topic.

You’ll learn:

  • What a shift from project-to-product thinking means and its implications for IT organizations — and why make the change now
  • The rise of the platform team, the different meanings of “Site Reliability Engineering”, and how to structure SRE to maximize business benefit
  • Metrics and measures that require re-evaluation: The Automation Paradox, how to get ahead of it as an IT business leader, and solving the Automation Gap
  • Risks to organizations who fail to invest in this fundamental change in IT operating models
  • An action plan of where to learn more and where you can invest today to transform your organization
Free Webinar

Making An Enduring Shift From Project-to-Product: IT Organizational Change in a Post-COVID Era

One of the most enduring changes from what was supposed to be a “temporary” pandemic — now going on for nearly two years — has been the acceleration of IT organizational model change from “project-oriented” thinking to a “product-oriented” model. This change is bringing about improved outcomes through transforming the ownership, staffing, and operating model of IT organizations. Early adopters of these approaches have often reaped great benefits but have also encountered headwinds, as traditional methods for measuring IT success often don’t apply. Join Damon Edwards, Senior Director of Product Management at PagerDuty, in conversation with guest speaker Charles Betz, Principal Analyst with Forrester Research, as they discuss this topic.

You’ll learn:

  • What a shift from project-to-product thinking means and its implications for IT organizations — and why make the change now
  • The rise of the platform team, the different meanings of “Site Reliability Engineering”, and how to structure SRE to maximize business benefit
  • Metrics and measures that require re-evaluation: The Automation Paradox, how to get ahead of it as an IT business leader, and solving the Automation Gap
  • Risks to organizations who fail to invest in this fundamental change in IT operating models
  • An action plan of where to learn more and where you can invest today to transform your organization
Top 50 Best Products for Mid-Market 2023 Top 50 Best IT Management Products 2023 Top 100 Best Software Products 2023

Meet our speakers:

Charles Betz

Principal Analyst

Forrester Research

Damon Edwards

Senior Director of Product Management

PagerDuty