How-To: Twitter Trend Alert System

By Richard Cao | In Tech Talk, Use Cases & Solutions

Tags hacks, how-to, social media, twitter

Hi! My name is Richard and I am a software engineering intern on the Platform Team here at PagerDuty. In other times of the year,…

Twitter Killed The Call Center

By Zachary Flower | In Trends

Tags call center, customer success, customer support, Incident Management, NOC, Social, social media, twitter

Why External Variables Matter in Incident Management When it comes to incident management, it’s easy to fall into an insular mindset. We spend months planning…

Defending the Bird: Product Security Engineering at Twitter

By Vivian Au | In Events, Security

Tags alex smolen, meetup, Security, twitter

Alex Smolen, Software Engineer at Twitter, recently spoke to our DevOps Meetup group at PagerDuty HQ about the philosophies and best practices his teams follow…

Peacetime vs. Wartime in DevOps: Lessons from the Fire Department

By Vivian Au | In DevOps, Operations Performance, Reliability

Tags blackrock 3 partners, command center, devops, fire department, it fire, peacetime, reliability, twitter, wartime

Guest blog post by Ron Vidal, Rob Schnepp, and Chris Hawley of Blackrock 3 Partners LLC. Blackrock 3 Partners are experts in Incident Management, combining…