A Day at Sea as a CSM on the S.S. PagerDuty

By Hayley Neal | In Best Practices & Insights

Tags Best Practices, customer experience, customer success, PagerDuty University, PDU

Tuesday isn’t exactly the most exciting day of the week—unless you’re a taco devotee—but we Customer Success Managers (CSM) at PagerDuty always have something exciting…

How Customer Success Uses PagerDuty

By Kaylin Luecht | In Best Practices & Insights, Customer Support, Use Cases & Solutions

Tags customer success, customer support, PDSummit17, use cases

Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization,…

Twitter Killed The Call Center

By Zachary Flower | In Trends

Tags call center, customer success, customer support, Incident Management, NOC, Social, social media, twitter

Why External Variables Matter in Incident Management When it comes to incident management, it’s easy to fall into an insular mindset. We spend months planning…

How Four Companies Crush IT

By Tony Albanese | In Alerting, Operations Performance

Tags customer success, gree, PagerDuty Customers, panasonic, wooga, zeebox

Our customers are the reason PagerDuty is alive and healthy. Through their usage and feedback of our product we continue to strive to make it…

How Inkling Shifted to a DevOps Culture

By Vivian Au | In Alerting, DevOps, Operations Performance

Tags customer success, devops, gartner trend, Incident Management, inkling

Gartner identifies “software-defined anything (SDx)” as one of the top 10 strategic technologies of 2014. SDx is a driven by the need for automation in…