Private Status Pages – The Proactive Communication your teams need

By Nisha Prajapati | In Customer Support, Customers, Incident Management & Response, Incident Management Solutions, Use Cases & Solutions, Webinar

Tags CSOps, Customer Service Operations, customer service teams, full-service ownership, incident resolution, Operations Cloud, private status pages, status pages

Customer Service Operations: The Proactive Approach with Zendesk

By Nisha Prajapati | In Best Practices & Insights, Customer Service, Customer Support, Customers, DevOps, Digital Operations, Digital Transformation, Full Service Ownership, Incident Management & Response, Incident Management Best Practices, Integrations, ITOps, ITOps & Modern Ops, Modern Incident Response, Operations Health, Operations Performance, Use Cases & Solutions, Webinar

Tags CSOps, customer experience, Customer Service Operations, customer service teams, integrations, zendesk

Work Where You Are: PagerDuty for Customer Service Plus Salesforce Service Cloud

By Hadijah Creary | In Customer Service, Customer Support, Digital Operations, Digital Transformation, Engineering, Thoughts, Use Cases & Solutions

Tags CSOps, Customer Service, Customer Service Operations, customer service teams, engineer, engineering, engineering teams, incident resolution, salesforce, salesforce service cloud