The good news is that the PagerDuty Operations Cloud can support your Crisis Response Management Operations for those next level threats. We know this because it’s what we use to manage the unpredictability of the global operating environment and to keep our employees safe.

In this blog, we cover the evolving nature of global preparedness and the convergence of threats along with how you can enhance your crisis response management operations with PagerDuty.

We’re not in Kansas Anymore

PagerDuty runs an annual Global Preparedness campaign to provide its employees with the tools and resources they need to be resilient in a rapidly changing world. We want our employees globally to establish best in class personal and professional resilience so we can do our very best work in support of our customers. We do this by enabling our employees to act in moments of crisis. Throughout September, we deliver emergency response guides, CPR-certification classes, emerging threat training sessions and disaster response movie trivia. Our customary volunteering opportunity in partnership with our Social Impact team and our crisis response system tests followed by a functional drill are mainstays in our annual programming.

Business leaders should always plan for the company’s worst day before it becomes a reality and because we’re anticipating that future crises will require more complex responses and tools to resolve, we’re also highlighting perfect storm scenarios across categories of threats during this year’s campaign. For example, the intensity of cyber threats and extreme natural disasters that we’re seeing over the last year or so creates an opportunity to examine the effectiveness of our crisis response management operations against combined threats. 

One thing is certain when keeping in mind Murphy’s Law: if a crisis can happen, it will happen. However, it may not happen the traditional way you planned and prepared for it. In other words, buckle up because Kansas is no more.

PagerDuty for PagerDuty

PagerDuty’s Crisis Response Management Operations Guide was built to showcase how PagerDuty uses PagerDuty. In regards to preparedness, we leverage our platform for periodic functional exercises and crisis simulations to ensure our teams are ready as we scan the horizon for emerging threats. After these exercises or simulations, we complete our postmortems (i.e., after action report or hotwash) in the platform capitalizing on all of the “Incident Action Plan” information both we and the system captured/generated during the simulated response, i.e., timeline of events, responder requests, hand-off times, status updates, notes.

For operational resilience, when we do need to respond to a critical event, the operations side just works. Using PagerDuty, we don’t have to worry about contact information being out of date, which conference bridge we should be using and where the latest version of our playbook is stored. These problems slow mean time to respond and ultimately the speed at which a critical event can be resolved. PagerDuty supports 700+ native integrations and even more with our API so we never miss a notification or need to spend time punching in conference call numbers on a dialpad. With the ability to add documentation links into our services, our plans and playbooks also never get lost.

At PagerDuty, we’re empowering teams to build the future and using our own platform to respond to the increasingly complex crises that threaten our people and operations. If you want to learn how PagerDuty can help you modernize your crisis response management operations, read our Crisis Response Management Ops Guide and sign up for a free trial.

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GigaOm uses extensive criteria to evaluate vendors in their Radar. From the report: “This year we’re distinguishing AIOps solutions that require displacing existing tools from those that can be added to the IT tool box without major disruption.” This was one of the keys to PagerDuty being positioned as a Leader and rated Outstanding on Tool Displacement. 

Time to value and total cost of ownership have long been a hallmark of Pagerduty’s business value. Customers can trust PagerDuty to help them rapidly maximize the value of their existing systems without having to rip and replace. 

Our SaaS platform delivers simplified setup, snap-on integrations, and easy-to-use event routing and enrichment that were all important to our Outstanding score for Ease of Implementation. 

With more than 650 integrations, PagerDuty was rated as Exceptional on Data Consumption, System Integration, and Cloud Monitoring. This breadth of capabilities ensures that practitioners get quick time to value with virtually no customization required. The UI, Terraform, and API providers allow subject matter experts to leverage all their data sources – monitoring, CI/CD, DevOps, Security, BizOps, etc. to create the context needed for even new team members to rapidly solve problems.

Our Event Orchestration allows for simple yet powerful routing, enrichment, and automated responses to problems. By moving away from massive, complex rule bases to simplified node-based graph routing, SRE and DevOps teams can control exactly how they want to use events to create context, provide diagnostics, and automatically resolve problems where appropriate. The simple graphical interface provides for easy experimentation, while the underlying Terraform provider enables self-service capabilities, removing the burden from a centralized team. This holistic self-service capability was highlighted in our Outstanding rating for Manageability.

GigaOm recognized the advantage of an automation-first approach to AIOps. Our Rundeck and Catalytic acquisitions have enabled our platform to offer comprehensive automation integration across the platform in the form of built-in Automation Actions and flexible workflows. Balancing workloads between your humans and your machines is critical to maintaining productivity and preventing burnout. Leveraging automation as the first responder in incident resolution can remove toil and accelerate time to resolution. In cases where a responder is not required,  common problem signatures can be identified and handled at machine-speed with automated remediation. But no, the machines are not coming for our jobs: while auto-remediation can handle a small percentage of well-understood fixes, more often than not automation can serve as a second pair of hands to augment responders at the center of incident response and investigation.

Although this is only our first year in the Radar, we have built on the past several years’ success with Event Intelligence and are committed to growing capabilities for our customers to deliver new business outcomes. We are on track to process 20 billion+ events for clients this year. By leveraging our many years of data as a SaaS platform to understand how clients reduce noise and resolve problems, we have been able to grow machine learning, automation, and analytics allowing teams to focus on keeping production running and delivering better solutions. 

Read the report for yourself here and learn more about PagerDuty’s solution for AIOps here.

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